1. Home
  2. FAQ
Frequently Asked Questions

ad88 FAQ — All Your Questions Answered in One Place

From registration to withdrawal — find answers to every question you might have about ad88, explained clearly and simply.

Register Deposits & Withdrawals Bonus Games Security App
50+
FAQ Section
24/7
Support active
2 min.
Average Response Time
98%
Resolution rate
Registration & Account

To register on ad88, all you need is an active email address or mobile number, a password, and your correct date of birth. Registration is completely free and takes just 2 minutes. KYC verification (national ID) is required before you can make a withdrawal.

No. Under ad88's rules, each person may only hold one account. If multiple accounts are detected, all of them will be closed and balances may be forfeited. Different family members may register separately, but they must use distinct personal information and payment methods.

First, check your spam or promotions folder. If it's not there, use the "Resend Verification Email" option on the login page. If you still don't receive it, make sure you entered the correct email address and contact our support team.

KYC is not required to play, but it is mandatory before you can make a withdrawal. You will need to submit a photo of your National ID (NID) or passport. Verification is typically completed within 24 hours.

On the login page Click the "Forgot Password?" link. A reset link will be sent to your registered email. Use that link to set a new password. The reset link is typically active for 15 minutes.
Deposits & Withdrawals

Deposits on ad88 can be made via mobile banking, e-wallets, and bank transfer. Funds are generally credited to your account within a few minutes regardless of the method used. For more details, deposit page Go.

The minimum deposit on ad88 varies by payment method. Mobile banking options generally have a very low minimum, making them convenient for most users. For the latest limits, Deposit Page here.

Withdrawal requests are typically processed within 24 hours. Mobile banking and e-wallet withdrawals are often even faster. If KYC verification hasn't been completed before your first withdrawal, there may be a delay.

Wait 5–10 minutes first. If the funds still haven't arrived, contact our live chat support with your transaction ID and a screenshot. Providing accurate details helps us resolve the issue quickly.

No. ad88's rules require that only payment methods registered in the account holder's own name may be used. Using a third party's payment method may result in account suspension.
Bonuses & Promotions

When you make your first deposit after registering on ad88, a welcome bonus is automatically credited to your account — no separate code required. Please note that withdrawals are not available until the bonus wagering requirements are met.

A wagering requirement means you need to place a certain amount in bets before you can withdraw a bonus. For example, a 1x wagering requirement means you must bet an amount equal to the bonus. Requirements vary by bonus. For details, Terms and Conditions page.

When someone registers on ad88 using your referral link or code and makes their first deposit, you earn a bonus. The referred person also receives a special benefit. You can find your referral code in your profile settings.

Free spins are tied to specific slot games — the bonus notification will tell you exactly which one. Make sure to use them before they expire; the validity period is typically 7 days.
Games & Betting

ad88 offers Live Casino (blackjack, baccarat, roulette), Sports Betting (cricket, football, tennis, and 30+ more sports), 500+ slots games, and Virtual Sports. New games are added regularly.

Yes, ad88's Live Casino runs 24 hours a day, 7 days a week, with professional dealers streaming in real time. You can join a live table any time — day or night.

Yes, ad88 offers live betting. You can place bets at real-time odds while a match is in progress. Live betting is available for major sports including cricket, football, and badminton.

ad88 has a disconnection policy in place. If you lose connection during a slots game, the result is saved on the server and will be visible once you reconnect. Live games may be handled differently. If you run into any issues, contact support.
Security & Privacy

Yes. ad88 uses 256-bit SSL encryption. Your personal information and financial transactions are fully secured and never sold to third parties. Learn more Privacy Policy here.

Log in and go to the "Security" section in your account settings. From there, enable Two-Factor Authentication. You can choose between Google Authenticator or SMS OTP. Once activated, you'll need an extra code every time you log in.

Change your password immediately and enable 2FA. Then contact our support team — they will investigate your account. ad88 will never ask for your password or OTP by phone or email. If anyone does, treat it as a phishing attempt.
Mobile App

The ad88 app is available for both Android and iOS. To download the app, app page Go. The app is completely free and supports all the features available on the website.

No separate registration is needed. Just use the same account you created on the website to log in to the app. Your balance, bonuses, and all other details stay synced across both.

The ad88 app runs on Android 6.0 and above. For iOS, version 12 or higher is required. If you experience issues on an older device, you can access all features through your mobile browser at ad88.si.

Still have questions? We're ready to help

The ad88 Support Team Is Always Here for You

Live Chat Support

Chat with us in Bengali via Live Chat, 24 hours a day, 7 days a week. Average response time is under 2 minutes.

Email Support

For complex issues, write to us in detail by email. You'll receive a response within 24 hours.

Self-Help Center

Beyond this FAQ page, more detailed guides and tutorials are available in the Support Center.

Full support in Bengali

No need to worry if you're not comfortable in English — all support is available in Bengali.

Quick Resolution

98% of issues are resolved on first contact. More complex matters are handled within 24 hours.

Safe & Confidential

Your issue and personal information are kept completely confidential. The support team is here to help, not to judge.

Ad88 FAQ — Everything You Need to Know

Ad88 is one of Bangladesh's most popular online gaming platforms. New users often have questions about everything from registration to withdrawals. This FAQ page provides clear, straightforward answers to all of them.

You'll find answers to most questions right here. If something isn't covered or you need more help, reach out to our Live Chat support — available anytime, in Bengali.

At ad88, we believe transparency is the foundation of trust. That's why we give honest, direct answers to every question. If something is unclear, never guess — just ask.

Quick help: The questions on this page are updated regularly. Bookmark it to stay up to date.

Quick Links

Register
Open a free account
Log in
Log In to Your Account
Deposit
Make a Deposit
Responsible Gaming
Responsible Gaming Guide
Terms and Conditions
Read more

Got your answer? Get started now

Join ad88 — register for free and start gaming with a welcome bonus.

Free registration Log in
Live Casino Sports VIP App Download
বাংলা